The Training, ERP Support & ERP Consulting
Once you’ve selected your new ERP system, the next phase is support and training. Typically, ERP vendors review your existing programs and data to determine how to combine them effectively. They may also customize the base software to your needs. While some software comes with generic training modules, selecting a vendor that develops customized training materials for your employees is best.
1. Planning
ERP optimization projects can be complex. While some tasks are straightforward, others require complex planning and execution. It is where a project manager comes in. They ensure a smooth implementation and explain all the responsibilities and roles.
ERP optimization projects must be accompanied by appropriate training for employees. Companies must appoint a respected executive trainer to oversee the process and guide the other trainers to make this possible. Then, they need to create a schedule for training. The training schedule should be designed to minimize employees’ workload during training sessions.
2. Discovery
The Discovery phase of ERP optimization involves an in-depth analysis of your current business processes and needs. It can be done in person or over the phone. The discovery phase aims to identify the major areas of your business, current needs, and plans. You can speed up the discovery process by preparing for it in advance.
The first step in the discovery phase is understanding your customers’ needs. You can use this knowledge to find a gap in the market and develop a unique value proposition that will differentiate your product from the rest. During the discovery phase, you can involve representatives of internal and external stakeholders and the end user.
3. Development
The Development phase of ERP optimization is the stage in which the software is developed. It involves analyzing the current system and working out specific requirements. The team also works out detailed designs of workflows and other related business processes. Ideally, the new system users will be involved in this phase. The software is configured to accommodate the designed processes and integrated with other applications.
During the Development phase, the ERP optimization team needs to map the business processes in detail. It will help them determine the current state of the process, the desired state, and how the improved ERP will fit into the process. Creating a detailed map of the process will ensure that the goals are clearly defined and remain in focus throughout the project.
4 .Support
The support and training phase of ERP optimization is an essential component for the success of the implementation. This project phase involves testing and refining the implementation plan and processes. Proper ERP implementation firms preparation can reduce the risk of delays, internal discord, and the overall dispersion of the project.
A strong post-go-live support team is critical to the success of an ERP implementation. After the system has gone live, the team should continue training users and providing ongoing support. It includes additional training materials, sandbox environments, and top-level support. The team should consist of ERP experts, process specialists, and change management champions.
5 .Training
The support and training phase of an ERP implementation services is an important aspect of the implementation process. During this phase, the ERP vendor reviews existing data and programs and develops training materials to be used by employees. This phase also involves planning and estimating resources for the training process. In addition, a project manager can help ensure that the implementation runs smoothly. A project manager must have strong communication and management skills to successfully lead the project. Hiring a project manager can save time and allow you to focus on other important aspects of your business.
While the support and training phase of ERP optimization is essential for the success of the implementation process, it can also be difficult to plan. The amount of training needed is crucial, as is the format, content, and audience. Additionally, supporting documentation is critical. Projects can take several months or even longer, depending on the number of people involved and the organization’s size.
6 .The post-go-live ERP Optimization
Post-go-live optimization support and planning are essential elements of ERP system implementation and maintenance. They can help extend the useful life of your ERP system and attract the best talent to the organization. It will ultimately reduce your costs and make your business more efficient. The optimization process starts with planning and assessing the needs of your team.
The post-go-live optimization support and planning should be the first steps in a successful ERP implementation. It is vital to plan and develop change plans and budgets. After all, EPR implementation is just the first step of a long transformation journey. Without post-go-live optimization support and planning, your system is unlikely to perform as expected, leading to reduced productivity, staff dissatisfaction, and inefficiencies.
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